I’ve encountered many people that behaved confrontationally towards me. They tried to make me lose my cool, to get me to do something I’d later regret. I’ve also been personally attacked by people trying to hurt my ego.
They’ve never succeeded to hurt my ego in any way, because — somehow — I managed to silence it. I never take anything personally. Instead, I’m looking to understand my counterpart, trying to figure out what made her behave in that way.
In hindsight, I think this behavior of mine has saved and improved countless interactions with fellow students, colleagues, clients or employees. Whenever my first reaction is how dare you say that to me, I pause and think. I silence my ego. Then, I can react in a calm and thoughtful way.